About Me

Born in NYC, but raised split between the Big Apple and Puerto Rico. Formerly a Senior Network Engineer & Incident Manager with over 5 years of IT experience. I transitioned into the field of Development out of my love for creation and design. I'm currently open to new opportunities.

Contact Details

Andre Santiago
Github
Medium
LinkedIn
the.asantiagojr@gmail.com

Education

Flatiron School x WeWork's Access Labs

Software Engineer Immersive October 2018

Per Scholas

Network Engineer Intensive | Cisco Certified Network Associate Training June 2013

ASA College

Computer Science June 2012

Work

Area 23

Software Engineer February 2019 - Present

Alphaserve Technologies

Incident Manager | Senior Network Engineer August 2015 - May 2018

+ Performed risk assessment for change controls: advise, approve, and schedule + Triaged for high priority issues by providing Network, Systems, or UC support + Provided Root Cause Analysis of high level issues + Performed audits on Network equipment to ensure secure infrastructures + Trained new hires at satellite offices to ensure efficient acclimation to the environment and tools + Assisted in client facing meetings to ensure service needs are met

Alphaserve Technologies

Network Engineer August 2013 - August 2015

+ Monitored and maintained integrity of client Network infrastructures + Performed administrative duties on Palo Alto and Cisco Firewalls + Provided risk assessments for Network related change controls + Performed upgrades on Network devices; including, but not limited to software (OS) and hardware + Traveled onsite to install/uninstall hardware

Skills

    React Redux JavaScript Ruby on Rails RESTful Git HTML5 CSS3 Bootstrap Redis PostgreSQL